Terms and Conditions
Here is some small print made necessary by our newly acquired foothold on the precipice of global business...
General Terms and Conditions
The Broken Family Band in association with the state51 conspiracy sell physical products, downloads of music, data, goods and services to you subject to the terms and conditions set out below. By using The Broken Family Band, you are agreeing to be bound by these terms and conditions.
If you wish to convert Pounds into your local currency the following website will give you an indication of equivalent price: xe currency convertor
You can choose different postage options and check prices using the postage calculator in your shopping bag.
We only sell brand new products, not used items.
Most products we carry in stock and can be despatched quickly. Items which are not on site can take longer to be ready for despatch. We will try and keep you informed of the progress of your order.
When we have the items of your order in stock it is despatched quickly. In the UK we use Royal Mail First Class Post, for exports we use standard Air Mail unless instructed otherwise. We send you an email when your order has been despatched.
- UK customers - Orders should be with you within two days of despatch.
- European customers - Orders should be with you within three/four days of despatch.
- Rest of World customers - Orders should be with you within four/five days of despatch.
Sending The Order
Find the item(s) you want using the site search facility if available, and add the product(s) to the shopping bag. Press the order button, then fill in the order form with your details.
Please note, you will receive an order confirmation once your order has been accepted; this email will tell you that you're due to receive a second email when we despatch your order. We only take the money from your account when your order is despatched.
There is a different process for download orders, please see the separate section on "Download Sales".
Secure Web Order & Credit Card
We can only accept Mastercard, Visa, Visa Delta, Switch and Maestro cards for payment, though we may be offering other payment methods in future. Your card is debited only after the items are sent.
Credit card fraud attempts will be reported to the authorities.
When entering credit card details TAKE GREAT CARE that they are correct as this is the most common way to delay your order. The credit card number is the long number across the middle of the card, (NOT the "Card No." printed at the bottom) and should contain no letters. Enter the expiry date (NOT the "valid from" date). Switch/Maestro users must also include the issue number.
If you want to cancel your order, please notify us as soon as possible. It may be that your order has already been despatched so we are unable to stop it. We cannot guarantee to cancel items from an order. The only opportunity we have to cancel is when waiting for product that is out-of-stock. Cancellation requests must be sent by email, quoting your order number, to
Download purchases cannot be cancelled. Please see separate section on "Download Sales".
Guarantees and Returns
All items are guaranteed to be brand new and should reach you in perfect condition.
We will only replace items that are defective, or sent in error.
This is subject to the buyer notifying the company within five working days of receipt of the goods and giving a description of the damage / defect. Do not send items back without our permission.
You do however have the right to return items to us FOR ANY REASON within thirty days, and we will refund you for the original amount debited. Items must be unused and unopened.
Report faulty items by email to and we will send you return instructions.
Obviously we want this website to be available around the world, 24/7 but this is not always possible. We will do our best to maintain access.
We publish the The Broken Family Band website for the use and viewing of all interested parties, but its entire contents, text, data files and images are copyright and may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written consent.
Please do not attempt to break, hack or alter our site - It took us many hours, days and weeks of loving care and thought to put together.
"Parental Advisory Warning" - It is possible that, from time to time, some people might regard our work as unsuitable for minors under the age of 18, although we do not hold this view. If you are under the age of 18, you should consider reviewing these terms and conditions with your parent or guardian first. Parents, please view the site and listen to its content at your own discretion and allow access accordingly. Please understand that we cannot be held liable for material you deem to be unsuitable.
When you place an order to purchase an item from us, we will send you an email confirming receipt of your order and containing the details of your order and how to collect item(s). Your order represents an offer to us to purchase an item, which is accepted by us when we send email confirmation that we've made that product available to you. That acceptance will be complete at the time we send the Order Confirmation Email to you.
You will then be able to access links that will allow you to download your purchased files. You can download a second copy of the files to a second computer OF YOURS within thirty days. Your login and password data are privileged information and unique to you and must not be given to anyone else.
Broken Links or Download Error
If you experience a problem when downloading material or encounter a broken link then please inform us immediately via methods indicated on the website or by sending an email to the contact address given, giving details of item, date/time and any relevant order number you may have.
If any download file persistently fails to complete, you may request that we withdraw your access to the file and we will refund the full value of the file to you.
We shall make every effort to ensure that downloads which you have purchased are available for collection immediately or at any time within thirty days of the date of purchase. However it is possible that at times of very heavy demand or in case of exceptional technical problems you may be requested to collect your file(s) at another time.
After an item has been purchased and downloaded onto your Data Storage Device (e.g. computer, or any medium on which data can be stored, whether existing now or in the future), you are permitted to have such copies be made available for your own private and domestic use only.
Alternative dispute resolution
If, after contacting our customer support team, you still feel you have a dispute about the goods and services provided to you, you can use the European Online Dispute Resolution platform to attempt to resolve the matter. The platform will send your complaint to a certified Alternative Dispute Resolution Provider who works to solve the problem, it is an alternative to pursuing a case through the courts.
Governing Law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the English courts.
If at any stage in the ordering process you encounter a problem please contact us: